Volunteer FAQ’s

You’ll claim your spot as an MVP in our Mudder Volunteer Program and have a community of like minded Mudders for life! For completing your shift you’ll receive:

• Discounted participant entry fee for a future Tough Mudder Classic, 5k, or 10k event or a reimbursement for a previously purchased participant entry. All tickets may be subject to standard taxes and processing fees. Please note that taxes and fees are non-refundable even with a discounted entry fee.

• Discounts cannot be applied to Season Passes or Race Packs. Please allow two weeks for Tough Mudder to process all reimbursements. Tough Mudder is only able to reimburse tickets purchased after November 7, 2020. If a volunteer requests reimbursement for a ticket purchased before November 7, 2020, the volunteer manager will offer a Discount Code of equal value to the reimbursement for a Future Race. Codes are valid for the year you volunteer and the following year. Only one code can be applied per ticket.

• Discounted spectator entry fee (in lieu of participant discount) for a future Tough Mudder event.

• Free MVP Volunteer T-Shirt & Baseball Hat; Sunday Full Day Only: Free MVP Bucket Hat

• Free Breakfast and/or Lunch at the Event

• Free High Fives, Hugs & and Amazing Feelings!

• UK only: Free Volunteer Camping at select events.

Upon checkout, you will complete our check out survey letting our team know if you would like a future discount code, a free run for the same weekend, or a reimbursement. To reduce the amount of items being exchanged on-site and to save a couple trees, our volunteer codes will now be delivered via email the week following your event. This email will include your full or half day code, a link to our post event survey, and instructions to contact our Mudder Volunteer Team with any additional questions and concerns. If you are a Pre Event or Saturday volunteer choosing to run the same weekend, you will not receive a discount code. You will need to check in at the Volunteer Check In or Mudder Services Tent 30 minutes prior to the wave you want to run in. Our team will have your name on a list and will get you registered right there and then regardless of if that wave is sold out to the public or not

Volunteers who complete a full shift at a Toughest Mudder event in 2019 (onwards) can receive a $100/£75 discount for the Toughest event. Volunteer for a half shift (UK only) and receive a £40 discount. Codes are valid for the year you volunteer and the following year.

Already purchased your ticket? Fill out a reimbursement form after your volunteer shift instead of picking up a code for a future event. Please note: Taxes and fees are non-refundable.

Running the event? Bring a family member or friend to volunteer while you run and apply their discount to your ticket.

Don’t want to run a Toughest? Codes are valid for free entry to any Classic, 5k, or 10k event. Email [email protected] to activate your code.

Only one code can be applied per ticket.

Upon checkout, you will complete our check out survey letting our team know if you would like a future discount code, a free run for the same weekend, or a reimbursement. To reduce the amount of items being exchanged on-site and to save a couple trees, our volunteer codes will now be delivered via email the week following your event. This email will include your full or half day code, a link to our post event survey, and instructions to contact our Mudder Volunteer Team with any additional questions and concerns. If you are a Pre Event or Saturday volunteer choosing to run the same weekend, you will not receive a discount code. You will need to check in at the Volunteer Check In or Mudder Services Tent 30 minutes prior to the wave you want to run in. Our team will have your name on a list and will get you registered right there and then regardless of if that wave is sold out to the public or not

Volunteers who complete a shift at World’s Toughest Mudder in 2019 (onwards) can receive $100 discount for World’s Toughest Mudder. Codes are valid for the year you volunteer and the following year.

Already purchased your ticket? Fill out a reimbursement form after your volunteer shift instead of picking up a code for a future event. Please note: Taxes and fees are non refundable.

Running the event? Bring a family member or friend to volunteer while you run and apply their discount to your ticket.

Don’t want to run World’s Toughest Mudder? Codes are valid for any Toughest event ($100 discount) or free entry to any Classic or 5k. Email [email protected] to activate your code.

Only one code can be applied per ticket.

Upon checkout, you will complete our check out survey letting our team know if you would like a future discount code, a free run for the same weekend, or a reimbursement. To reduce the amount of items being exchanged on-site and to save a couple trees, our volunteer codes will now be delivered via email the week following your event. This email will include your full or half day code, a link to our post event survey, and instructions to contact our Mudder Volunteer Team with any additional questions and concerns. If you are a Pre Event or Saturday volunteer choosing to run the same weekend, you will not receive a discount code. You will need to check in at the Volunteer Check In or Mudder Services Tent 30 minutes prior to the wave you want to run in. Our team will have your name on a list and will get you registered right there and then regardless of if that wave is sold out to the public or not

If you are planning to run the Tough Mudder Course prior to your volunteer shift, you will need to purchase your ticket at full price. Once you have completed your volunteer shift you will need to complete the Check Out Survey and choose the “Reimbursement” option. The Volunteer Coordinator on-site will provide it to you during the check out process. Please note: Taxes and fees are non refundable.

If you are planning to run the Tough Mudder Course after your Pre Event or Saturday volunteer shift, you do not need to purchase your ticket ahead of time. Once you have completed your volunteer shift you will need to complete the Check Out Survey and choose the “Running the Same Weekend” option. On the day of your run, check in to either the Volunteer Check in tent or Mudder Services tent 30 minutes before the wave you want to run in. Your name will be on the list of volunteers who are running and a TMHQ staff member will get you registered and checked in. You will not receive a discount code over email.

If you are planning to run the Tough Mudder Course at a future event instead of the same weekend, you will receive a discount code via email. Once you have completed your volunteer shift, you will need to complete the Check Out Survey and choose “Future Race Code.” You will have the option to choose a code for the current year or the following year. Race codes are valid for one year following your volunteer shift. You will receive your race code within 1 week following your volunteer shift. If you have any questions or concerns regarding your race code please email our customer service team at [email protected].

• Visit the MVP Portal: mvp.rosterfy.com
• Click Register or login to your existing account
• If you are new to the system and registering for the first time:


Share the good news on Facebook and encourage others to join you! Please make sure you have an assigned shift in the MVP Portal before arriving on-site as we need your emergency contact information and signed e-waiver.

Absolutely! There are two ways to sign your group up to volunteer:

1. Get your group members to all sign up for the same shift & role via the MVP portal (recommended for groups of 10 people and less)
2. If your group is 10 people or more please contact Volunteer HQ at [email protected]. Let us know your group name, number of people, and which event/shift you would like to sign up for. A volunteer coordinator will reach out to you to coordinate!

Please note, that we can’t guarantee that you will all be located in the same area as we will allocate according to the event requirements. But we do guarantee you will all have fun and outrageous stories to compare on the journey home.

Volunteers must be at least 18 years of age or older for any of our events globally. Anyone who will be age 14 at the time of the event may also volunteer if they are accompanied by an adult over the age of 18 for the duration of their shift, and a waiver has been signed by their legal guardian.

Once you have signed up on the MVP portal, you will receive a confirmation email for your shift. 10 weeks out from the event you’ll be sent an email asking to confirm your shift. At 8 weeks you can jump onto the portal and check out the online training. 10 days prior to the event you will receive an email with your information pack – make sure you check your spam & promotions tab. The day before, you’ll receive the final email and it’s time to get prepped for the event (think planning your journey, packing and those extra snacks etc.)

We are asked this question a lot because a Mudder event is not a usual event – we’re full of MUD! Here are a few top tips –



With all of this, remember that the better prepared you are, the more enjoyable your experience will be. This is an 8-12 hour shift so please come prepared with the tools you need. You are always welcome to bring your own snacks, water, camping chair, and speaker. If you have any questions about what you may bring onsite please reach out to [email protected].

While we do provide some sweet perks for our volunteers, we cannot provide or coordinate transportation from your origin to the event site. You will receive all the information you need about parking in your information pack ten days prior to the event weekend. There is no parking pass required to park on-site. Depending on the venue, volunteers may be directed to a specific lot for volunteers only

For most of our events, we do not have official camping or provide accommodations specifically for volunteers. However, you can view the specific event page for information on hotel recommendations and our accommodation partners. If we do open volunteer camping for an event, we will notify you by email of this opportunity and how to secure your place.

In the UK & Germany, there is camping at select events. Please check the MVP portal for confirmed events.

Pre-Event Shift: Get in on the behind-the-scenes action helping set up our festival, hanging signs, putting up tents, and making sure everything is good to go leading up to event day

Morning Shift: You may be the first face participants see in the morning as you check them in for their run, you could send them off from the start line, or cheer them through those final steps as they cross the finish – either way you play a critical role in the first half of our day

Full Day Shift: Spend the day with us reminding participants they are tough enough as you assist them through obstacles, welcome them to the start line, or crown them at the finish line. On Sunday, it’s all hands on deck breaking down after a muddy weekend

Afternoon Shift: Join us in our festival as we say goodbye to our morning shift. Whether you want to monitor bag drop or hand out finisher shirts – we have a spot for you

Yes! Breakfast will be available upon arrival for our Morning and Full Day volunteers. Breakfast is an assortment of bagels, pastries, and coffee. You will eat breakfast while you wait for the volunteer briefing to begin.

Lunch will be available for all volunteers. Lunch consists of a variety of sandwiches. We have a Gluten Conscious/Vegan option of a Greek salad. We do our best to accommodate everyone, but if these do not fit into your dietary needs, please plan accordingly and bring a /lunch for yourself.

We will have water bottles and some small snacks available throughout the day. Please feel free to bring your own snacks as well to sustain you throughout your shift!

Your specific volunteer shift times are found within the MVP Portal under “My Roles”. A standard half-day shift is 7-8 hours and a standard full-day shift is 11-12 hours.

Yes, you do. We rely on the support of awesome volunteers such as you and have allocated roles based on specific event delivery needs. Therefore, please only sign up to volunteer for a shift that you are able to attend for its entirety.

If you would like to volunteer, but have a special circumstance that may cause a disruption in completing your shift please contact us prior to registering by emailing [email protected].

Volunteer HQ is not equipped to secure bags; please only bring what you can carry with you and leave the rest in your car.

If you are planning to participate in the event on the same day, you will have access to bag drop as a participant.

If you are volunteering for a Tough Mudder event on Saturday, you can run. Please choose to run the first wave of the day and meet at the volunteer tent in time for your shift. If you are volunteering on Sunday, you will not be able to run on the same day.

Volunteering is even more fun with a buddy! You are encouraged to invite friends, family, and co-workers to join you, as long as they register and confirm a shift via the MVP portal.

Our events are large and operationally very complex; therefore we need volunteers to fill very specific roles. When you register, you’re asked to assign yourself a shift (half or full day) via our registration system. Operationally we may need to move you throughout the day, however, we will try and keep you in your chosen shift if possible. Hopefully, you and your friend are able to assign yourselves to the same volunteer time, and then on the day, let your Volunteer Manager know and they will try to keep you together.

Unfortunately, no. The role that you select has very important responsibilities and therefore does not give you the ability to follow your Mudder while they are on the course. However, all our volunteer roles should provide you the opportunity to wish your Mudder good luck prior to starting, high-five them on the course at an obstacle you are manning, or give them a celebratory hug at the end.

No. Please arrive at the venue 15 minutes prior to the start of your shift to allow ample time to check in for your volunteer shift.

You are allowed to stay in Mudder Village after your shift ONLY if you are running our course after your volunteer shift.

Before you decide to unsubscribe, please remember that by doing so you will not receive any volunteer emails from us in the future including shift times, the ability to confirm your shift, parking changes, course maps, volunteer information packs, and last-minute event changes due to weather or other factors.

If you still would like to unsubscribe, you can submit a request with the email we have for you on file as well as your first and last name. Change your preferences in your MVP portal.

We will be abiding by all local ordinances and laws in regard to COVID. Hand sanitizer, gloves, and disposable masks will be available for your use at the volunteer tent.

You can sign up to volunteer with our medical provider, Event Medic Services, or by giving them a call at 800-684-0556.